Cancellation Policy

We understand that life happens and plans sometimes change. We kindly ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer that time to another person who may be waiting for care. Please know that missed appointments without adequate notice may result in a cancellation fee — though we always consider emergency situations on a case-by-case basis.

We also ask that you plan to arrive on time so we can make the most of our time together. If a late arrival prevents us from providing your full session, we may need to ask you to reschedule.

Winter Weather Policy

Your safety is our priority. When Madison Metropolitan School District closes due to snow or blizzard conditions, our clinic will close as well. Please note that we remain open during cold temperatures alone — only significant weather events affecting road safety will result in a closure.
On days when the clinic is closed due to weather, we know that continuity of care still matters.  Your clinician will reach out to you individually to let you know whether they are available to meet virtually if you would like to keep your appointment via telehealth. We encourage you to look out for that communication on closure days.
If you're ever unsure whether we're open, please don't hesitate to give us a call before heading out. We'd much rather you check than travel unnecessarily. Thank you for your patience and understanding.