Billing & Insurance
We believe that navigating the financial side of mental health care shouldn’t add stress to your life. Our team is here to help you understand your coverage, guide you through the billing process, and find solutions that work for you.
How Billing Works
Mental Health Solutions is an in-network provider with several major insurance plans – See Below. When you schedule an appointment, our team will verify your insurance benefits prior to your first visit. To make the billing process as simple as possible, we use Automated Payment for all accounts. A credit card, debit card, HSA, or FSA card is kept securely on file and charged automatically for your share of services — including any balance remaining after insurance has been processed, as well as applicable no-show or late cancellation fees.
We offer self-pay rates for patients without insurance or who prefer not to bill insurance. If a payment is unable to be processed, our team will reach out to help resolve the balance so you can continue scheduling without interruption.
If you have questions about your bill or need to set up a payment arrangement, please contact our billing department at (608) 829-1800, option 3.
Insurance & Payment
We are in-network with the following insurance plans. Coverage and benefits vary by plan, so we recommend contacting your insurance company directly to confirm your specific mental health benefits.
Don’t see your plan? Contact us — we can discuss self-pay options.
Late Cancellations & No-Shows
We ask for at least 24 hours notice if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a fee. If you’re facing a hardship, please reach out — we’ll always try to work with you.
Confidentiality & Insurance
When using insurance, a diagnosis is typically required and shared with your insurer. If you have concerns about privacy, self-pay may be a better option for you. We are happy to discuss what makes sense for your situation.
No Surprises Act & Good Faith Estimates
We are committed to transparent mental health care pricing and billing communication before services begin.
The No Surprises Act (effective January 1, 2022) is a federal law designed to protect patients from unexpected medical bills.
Who it applies to: Any patient who is uninsured or who chooses not to use their insurance for services (i.e., self-pay patients).
What a Good Faith Estimate is: Before beginning services, our practice will provide a written cost estimate that includes the expected costs of care — session fees, anticipated frequency, and duration — so patients can make informed financial decisions. A Good Faith Estimate is not a bill, a contract, a diagnosis, or a guarantee of final cost. It is a projection based on your anticipated needs and is meant to support informed decision-making about your care.
Key client rights under the law: If a final bill exceeds the Good Faith Estimate by $400 or more, patients have the right to dispute the charges. They may ask for a revised estimate at any time as their care needs change.
What it does NOT cover: GFEs are not required for patients actively using their insurance benefits, though we offer them to anyone who asks.
Have a billing question?
Our team is here to help — reach out any time before, during, or after your care with us.
Contact our billing team at (608) 829-1800, option 3.
